Policies, Tips and Gratuities
Tips and gratuities are accepted for a job well done. Your pet sitter keeps 100% of any tips and gratuities. If you wish to pay your tip or gratuity with a credit card please logon to your client account and go to the prepay section.

New Cancellation Policy
Cancellation Charge Schedule (effective 5/1/2008)

If you have to cancel any of your scheduled services please refer to the cancellation policy below to see what your charges will be.

• 0 - 24 hours prior to any service, and/or Holidays: Full payment is charged for all services scheduled.
• More than 24 hours prior to any service, and/or Holiday: No charges will be billed.
• 2 weeks notice for Overnight Cancellation: Full Payment due for less than two weeks notification of cancellation for any overnight services. (We have a very high demand for overnights and have to turn away clients, with 2 weeks notice we can reschedule the sitter)

Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled, unless they have notified Case by Case according to the above Cancellation Schedule.

Deposits
A 50% deposit is required prior to the start of service for overnight stays, in-home dog boarding and any service package totaling $300 or more.

Holiday Rates
There is a 50% surcharge for services provided on major holidays (New Years Eve Day, New Years Day, Martin Luther King Jr. Day, Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Eve Day, Christmas Day).

Dog Walking
All dogs walked must have a current pet license per King County Pet Laws. All dogs must be current on vaccinations and have a current rabies vaccination and tag. Clients are responsible for any fines a pet sitter incurs while walking a dog, if the dog does not have a current license. We do not walk dogs on flexi-leads for safety reasons, nor do we walk dogs off leash.

Notifying Us When You Return Home
When we take care of your pet while you are out of town, it is important to notify us when you return. Please contact us within six hours of returning home. If we don't hear from you and we cannot reach you, additional visits may be necessary to ensure the safety of your pet. These visits will be charged at one and one half times the normal rate.

See Policies and Procedures Manual.

View contract (pdf) between client and Case By Case Pet Services.

(This contract becomes effective for all Case By Case clients – past, present and future – as of April 1, 2006 and supercedes all other contracts.)