While we don't take care of penguins, these are the pet sitting, pet boarding, pet walking, or pet care services we do offer...

Initial Consultation
General
Policies
In Home Visits (regular visits)
In Home Visits with 30 Minute Walks (regular visits + additional services)
In Home Stays (Daytime only and/or overnight)
Walks or Potty Breaks
Boarding / Day Care / Playtime / Training
Transportation
Service Area

Description		Price
Initial Consultation
Initial In-Home Consultation		$14
Our pet care professional will come to your home for a "get acquainted" meeting with you and your pet(s) prior to beginning your service. This meeting is required for all new clients. The $14 charge covers the pet sitter coming to your home and the cost of the folder/paperwork. An additional charge of $25 applies if the initial consultation has to occur in less than 48 hours from your initial online service request. (I have been asked many times, why the additional charges for an initial consult in less than 48 hours? The reason is that I have to change sitter schedules, my schedule, complete paperwork, and set up the online account. On average it takes about 2-3 hours to fully set up a new client account from start to finish. When I have to do this in less than 48 hours it takes additional time rescheduling sitters so they can attend the initial consult as well.) *If you request more than one consultation, there will be an additional $20 charge. (effective beginning May 1, 2008)
General
Key Saver Program		$5
Case by Case will keep 2 copies of your house keys on file. Your sitter will maintain one key and one key is kept in our office. This way there is always a back up should your sitter be unexpectedly detained. Your keys are never identified with your name or your address for greater security. Joining the Key Saver Program allows you to request service with only 48 hours' notice. There is a $15 charge each time we pick up or drop off keys if you elect not to join the key saver program. You are of course always welcome to drop off or pick up keys at our office anytime.		One time only administrative fee
Veterinary Emergency		$20 per hour
It is best to have your credit card on file with your vet. If we need to transport your animal to the vet in an emergency, you will be responsible for reimbursing Case by Case for any veterinary bills we have paid on your behalf. Emergency veterinary visits are also charged a round trip taxi fee of $25 with one half hour of time included in the taxi fee. Time after the initial 30 minutes will be billed at the $20 per hour rate.
Policies
Holiday Rates
There is a 50% additional charge for every service provided on major holidays (New Years Eve Day, New Years Day, Martin Luther King Jr. Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Eve Day, Christmas Day).
Booking with Less than 24 Hours Notice If you are already a client and services are requested with less than 24 hours notice there will be an additional charge of $5 per visit for the first day.
New Cancellation Policy
Cancellation Charge Schedule (effective 8/1/2006) If you have to cancel any of your scheduled services please refer to the cancellation policy below to see what your charges will be. 0 - 24 hours prior to any service, and/or Holidays: Full payment is charged for all services scheduled. More than 24 hours prior to any service, and/or Holiday: No charges will be billed. 2 weeks notice for Overnight Cancellation: Full Payment due for less than two weeks notification of cancellation for any overnight services. (We have a very high demand for overnights and have to turn away clients, with 2 weeks notice we can reschedule the sitter) Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled, unless they have notified Case by Case according to the above Cancellation Schedule.
Prices effective 8/1/06. Subject to change without notice.